Frequently Asked Questions.

Yes, you will be assigned a Client Success Consultant who will guide you through onboarding, acting as a coach and resource throughout your time with Virtual Robins.

At Virtual Robins, our commitment is to deliver outstanding service to our clients. Simply schedule a consultation with our Client Success Manager and communicate your specific requirements. They will guide you through the process, including discussing timelines to ensure your needs are met effectively.

We provide several addons for an extra charge to enhance your experience with our admin VA services. These include the Cold Calling Addon, where we connect you with a proficient VA specializing in cold calling. Additionally, we offer a Technical Skills Addon, allowing you to request a VA with specific expertise such as programming or data analysis. Furthermore, there's the "VA on Camera" addon, enabling you to supervise your VA conveniently from your mobile device.

On average, clients are matched with a VA within 3 days to 2 weeks. Admin VAs can start as early as 3 days, while VAs with specific skills may take up to 2 weeks. The Client Success Consultant works with the Placement Team to select top candidates for your consideration.

While we understand the desire to be involved in the decision-making process, our customized matching system is designed to connect you with a VA who can handle all your needs efficiently, saving you time on screening and interviews.

Rest assured, your information is highly secure with us. Before joining our team, all contractors undergo a rigorous pre-vetting process, and they are required to sign a Confidentiality Agreement. This ensures that your data is handled with the utmost care and confidentiality at all times.

VAs work on weekdays, have weekends off, and observe federal holidays. Adjustments to work hours within the week can be made according to your needs, with agreement from the VA to ensure a balanced workload.

No, each client is assigned a dedicated VA carefully matched based on their needs, industry, personality, and working style.

The VA can adjust the hours throughout the month, aiming to meet the contracted amount by the end of the month. Extra hours are billed separately and do not roll over to the next month. Tracking and reporting on hours are done during onboarding to ensure an appropriate amount for the required work.

All our packages auto renew until you cancel them and you can cancel them at any time and it will be applied from the next billing period.

Your Client Success Consultant will assist in finding a new match promptly to minimize downtime. Any minor issues will be addressed and resolved.

Communication with your VA can be facilitated through emails, phone calls, Google Meet, Zoom, or any other calling software of your preference. To streamline workflow, you have the option to utilize various CRMs. Many of our clients find "Followupboss" CRM user-friendly when working with their VA. While our VAs are adept at using Followupboss, we also encourage clients to choose any CRM they are comfortable with for seamless collaboration.

We craft a social media strategy that resonates with your audience, using a powerful mix of content:

• Eye-catching visuals: Custom graphics, images, and videos to stop the scroll and showcase your brand.

• Engaging content: From industry insights and thought leadership to interactive questions and motivational quotes, we'll keep your audience hooked.

• Promotional finesse: Strategic posts that promote your products or services without being pushy.

• Seasonal savvy: We'll leverage national days and seasonal events to create timely and relevant content.

• Informative and actionable: Tips, tricks, and blog posts that provide value and establish you as an expert

i) Navigate to our "Services" page and select "Social Media Marketing".

ii) Click on the "Get Started" button.

iii) Register your email address.

iv) Choose your desired package.

v) Select the payment

vi) Schedule a demo with our team to discuss your goals and get your questions answered.

Every piece we create is custom-made to perfectly reflect your brand voice, target audience, and specific needs. Whether it's based on your detailed brief or inspired by your unique preferences, the content will be truly yours.

Usually, we can begin working on your project within 2 business days of order confirmation and payment. We'll provide a specific timeline based on the project's complexity after receiving your order.

Building a Quality Audience, Not Just Numbers:

Forget the follower frenzy! We prioritize building a genuine audience truly interested in your business. While some agencies might focus on inflated follower counts through tactics like bots, these are ultimately unengaged and provide little value.

We don't believe in a "one size fits all" approach. Your message will be heard loud and clear across all your social media channels, but with a twist!

We'll optimize the captions, graphics, and hashtags specifically for each platform. This means using the right length, tone, and visuals to resonate best with your audience on Facebook, Instagram, Twitter, etc.

We offer a flexible team structure to cater to your specific needs. You can choose from:

• Technical Team: Dedicated to handling all technical aspects of your business.

• Graphic Design Team: Focused on creating visually appealing content.

• Full-Service Team: A combination of technical and creative experts for comprehensive management.

• Many more

You have the option to take an active role in managing your dedicated team or leverage our experienced project manager for an additional fee. We offer both hands-on and fully managed options to suit your preferences and workload.

Our team sizes are flexible to accommodate your project needs. We can start with a small team of two members and can scale up to accommodate larger projects requiring a larger team.

We prioritize open communication. You can choose from a variety of tools to stay connected with your dedicated team, including popular options like Google Meet, Zoom, WhatsApp, Skype, and Slack.

We offer tailored training based on your specific project requirements. This will be discussed in detail during our initial consultation.

While our focus is on building long-term partnerships, we understand the need for flexibility. Short-term projects can be discussed on a case-by-case basis. We offer monthly packages as well as customized options to suit your specific requirements.

Absolutely! We encourage open communication and collaboration. We can schedule regular team meetings or check-ins based on your preferences. These meetings can be used for updates, problem-solving, and ensuring project alignment. We believe that consistent communication is key to a successful partnership.